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Disclosures and Description of Service Practice


 Hearts & Lives prohibits discrimination against and harassment of any employee, any applicant for employment and any client receiving services because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. All personnel who are responsible for hiring and promoting employees and for the development and implementation of agency programs or activities are charged to support this effort and to respond promptly and appropriately to any concerns that are brought to their attention.

Hearts & Lives prohibits discrimination based on age (40+), color, disability, genetic information, national origin, race, religion, sex (including pregnancy and gender-based wages), or relation for participating in the EEO process or opposing employment discrimination.

Hearts & Lives currently accepts clients with Medi-Cal up to the age of 8 years old

This organization is committed to complying with all applicable requirements and standards under the contract, and all applicable Federal and State requirements.

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 Description of Service Practice:


Hearts & Lives EIIS (Early Identification and Intervention Services) program provides a broad range of professional mental health services, geared to meet the needs of children who are experiencing behavioral or emotional problems. Although every child is different, a proven palette of intervention options is available to help each client feel better and improve his/her behavior as quickly as possible.

Assessment, Plan Development, Individual Therapy, Individual Rehab/ADL sessions, Family/Collateral sessions and Case Management are some of the tools used by our professional team.

Our behavioral health services program is tailored to meet each client’s needs. Upon the intake and child’s developmental screening, the client’s parent or caregiver meet with a professional mental health clinician and engage in a collaborative process to complete the Initial Behavioral Health Assessment. The parent/caregiver and mental health professional then work collaboratively together to develop the service plan, which specifies what services are deemed appropriate and necessary to meet the client’s needs and to achieve the client’s goals.

Sessions in the client’s service plan, may include but are not limited too:

Individual Therapy (sometimes called “psychotherapy” or “counseling”) is a process through which clients work one-on-one with a trained therapist in a safe, caring, and confidential environment to explore their feelings, beliefs, or behaviors. This service is provided by a Licensed Clinician or an Intern with an official registration number.


Family Therapy: Family therapy or family counseling is a form of treatment that is designed to address specific issues affecting the health and functioning of a family. It can be used to help a family through a difficult period of time, a major transition, or behavioral health problems in family members (“Family Therapy”, 2014).

Behavioral or emotional problems in children are common reasons to have family therapy. A child’s problems do not exist in a vacuum; they exist in the context of the family and will likely need to be addressed within the context of the family (Herkov, 2016). This service is provided by a Licensed Clinician or an Intern with an official registration number.


Collateral Sessions: A collateral session is usually done with the parents, caregiver, or family member, who participates in therapy to assist the client. The person who attends the session is not considered to be the client and is not the subject of the treatment.

This service is provided by a Licensed Clinician or an Intern with an official registration number.

Rehab/ADL sessions: A Rehab/ADL session is implemented, to work with a client to develop skills that maintain and/or restore optimal functioning. This goal is achieved by providing training/education to assist the client to gain and acquired skills in such areas as daily living, socialization, listening and following directions, resource utilization and others.

This service is provided by a Behavioral Health Rehab Specialist with a background and education in Behavioral Health, child development and/or education. The Rehab Specialist supports the treatment plan designed and supervised by the clinicians. 

Clinician and Behavioral Health Rehab Specialist are two different positions, targeting two different aspects of treatment.